For agencies with multiple clients
ClientPulse gives agencies a single platform to run feedback collection, track SLAs, and deliver white-label dashboards to each client — without juggling tabs, spreadsheets, or generic helpdesk tools.
The problem
Sprinklr, Medallia, Dynamics — all north of $100k/year. Designed for internal CX teams at Fortune 500s, not agencies managing 5–50 client accounts.
Zendesk, Freshdesk, Zoho — built for one company, one product. When you add a second client, you get two sets of chaos, no unified view, and no way to report cross-client performance.
Clients expect their own branded portal. Existing tools either lack this entirely or charge an arm for it. Agencies end up exporting spreadsheets and calling it a report.
The platform
ClientPulse is the first CX platform architected around the agency model: you manage multiple clients, each with their own data, portal, and SLA. We built it that way from day one.
Core capabilities
True multi-tenant design — not shared buckets or role-based masking. Each client sees only their data, in their portal, under their domain if needed.
Every client gets their own branded dashboard with the metrics they care about. No more exporting CSV and calling it a report.
Define SLAs per client, track response times and resolution rates, and auto-generate compliance reports to prove value at renewal time.
Deploy surveys across email, web, and in-app. Collect structured feedback at every touchpoint. Route negative feedback to your team automatically.
Sentiment analysis on open-text feedback. Churn signals flagged before they escalate. Weekly digest reports generated and delivered to clients automatically.
Your dashboard shows health across all clients — spot the accounts at risk, track utilization, and build the case for expansion in one place.
Why it matters
Agencies with strong CX processes win more renewals and references
Reduction in time spent building client reports manually
NPS score target for agency client satisfaction
The agencies that systematize their client experience process will be the ones that command premium retainers. Everyone else competes on price.
Every agency can outspend you on ads. Every agency can match your pricing. What they can't replicate is the relationship your clients have with your service — and the data that proves it. ClientPulse helps you build that moat systematically, client by client.